Last week, Infosys announced multi-year strategic collaborations with Colt and Telstra. Mastercard and Salesforce announced a new integration to enhance trust across the ecosystem.
Vortex 6 announced the V6 Cisco Director and the V6 Cisco 360 Advisory, new tools to help Cisco partners. Manhattan Associates announced two new generative AI solutions aimed at empowering customers using their Supply Chain Commerce platform solutions. Interprefy launched Interprefy Now, a new product that leverages its automatic translation platform to smaller ad hoc meetings.
At Engage London, Smartsheet announced the availability of several new AI-powered and resource management features. Forterro has launched its next-generation cloud-based ERP solution, Fortee, onto the UK market. BigCommerce has launched the B2B Edition Open Source Buyer Portal.
Sage announced strong H1 results but saw shares dip. monday.com announced details of its Q1 2024 results.
TechnologyOne has announced that Cambridgeshire Fire and Rescue Service (CFRS) has implemented its financial management solution.
Freshworks appointed Ashwin Ballal as its new Chief Information Officer. Certinia announced the appointment of Rob Harrison as VP of Sales, International.
AppDirect announced the acquisition of Builtfirst, a provider of self-service marketplace platform technology. Workday has announced that it plans to invest £550 million in its UK Operations over the next three years.
Deltek published the 15th edition of its annual Deltek Clarity Government Contracting Industry Study. The report identified optimism about the business environment for government contractors. Research from American Express suggests retailers are increasing their efforts to boost sales. Research by BT has unveiled that the current pace of technology change is giving “bytemares” to 9 in 10 business leaders.
Enterprise Times caught up with Grant Halloran, CEO of Planful, just before its annual conference, Perform, to talk about what is happening at the company and the event.
Amperity
Amperity announced a new composable approach for customer data management: the Lakehouse CDP. It will allow brands to seamlessly share live data sets between a CDP and a lakehouse without maintaining ETLs or copying data. IT teams can optimize how data is stored and processed with any platform that uses Lakehouses’ open table formats to save time and lower costs.
Barry Padgett, CEO of Amperity, commented, “In today’s data-driven landscape, brands are struggling to unlock the true potential of their customer data due to the siloed nature of traditional data management tools. Amperity’s Lakehouse CDP rides the wave of open data sharing, enabling brands to build cross-platform data workflows. Our goal is to ensure high-quality customer data is available across all platforms that use Lakehouse architecture without replication. With Amperity, businesses can meet the data demands of Generative AI and personalization at scale with unparalleled data governance.”
Celebrus
DCS has partnered with Celebrus to deliver a packaged solution. The solution combines Celebrus’ complete identity resolution and Pega’s decision-making capabilities to enhance the entire customer journey from unknown to authenticated. The partnership enables brands to dive deeper into customer insights, foster stronger engagement, drive growth, and seamlessly navigate regulatory changes.
Deltek
Deltek TIPQA, has been recognized with the FAA’s prestigious Safety Element Approval. Only six companies have received approval, and Deltek TIPQA is the first QMS solution to do so. Receiving an FAA Safety Element Approval affirms that TIPQA software can manage documents effectively and ensure compliant, precise and comprehensive record-keeping for the entire operational lifecycle of licensed sites and vehicle operations. It satisfies the record-keeping portions of 14 CFR §§ 420.61, 450.219(b), and 450.173(g), which pertain to incident and mishap reporting and retention of records.
Todd Walker, Vice President of Project Management at Deltek, commented, “In the high-stakes realm of space transportation, accurate incident and mishap reporting is absolutely crucial. To ensure all documentation meets the FAA’s exacting standards, it is imperative to have FAA-approved solutions in place. We’re proud that TIPQA is the only QMS to receive this prestigious approval, recognizing our commitment to providing our customers with industry-leading compliance, safety, and technology.”
Infor
Orderful has launched a new native connector for the Infor M3 platform. The connector will enable Infor customers to leverage Orderful’s state-of-the-art EDI capabilities.
Jonathan Kish, Vice President Of Revenue at Orderful, said, “With our new Infor M3 integration, we are reaffirming our commitment to delivering cutting-edge solutions for our customers. This integration will remove the initial roadblocks of integrating to the customer’s ERP and enable businesses to move faster.”
Ole Rasmussen, Senior Vice President of Product Management at Infor, said, “Our goal is to equip our users with practical tools that boost productivity and contribute to their success. The Orderful connector is a step forward in making EDI processes more manageable, helping Infor ERP users streamline their workflows, from order management to invoicing, and supporting their growth with scalable, straightforward solutions.”
Infosys
SAP Emarsys and Infosys
Infosys announced a collaboration with SAP Emarsys, a cloud-based omnichannel customer engagement platform. Together they will empower businesses to address the growing need for omnichannel customer engagement. The collaboration will help enterprises create high-impact marketing campaigns to boost revenue growth and customer experience by leveraging Emarsys’ customer engagement platform and Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey.
Brian Falzone, Chief Operations Officer, SAP Emarsys, said, “Our collaboration with Infosys will supercharge customer engagement and the way our customers leverage data to make strategic decisions. With Infosys’ expertise connecting integrated marketing solutions to maximize revenue through personalization, innovation will continue to remain at the forefront for our customers.”
Dinesh Rao, Executive Vice President, Co-Head of Delivery Infosys, said, “We are delighted to collaborate with SAP Emarsys to bring groundbreaking omnichannel marketing solutions to our customers. We look forward to helping businesses streamline their marketing processes, seamlessly blending digital channels and creating a new era of customer engagement and generating faster insights across customer life cycle.”
First Abu Dhabi Bank selects Infosys to help with transformation
Infosys announced a multi-year strategic collaboration with First Abu Dhabi Bank (FAB). This is the largest bank in the United Arab Emirates (UAE), to optimize and modernize FAB’s IT infrastructure services. The bank will leverage Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey to deliver industry-leading, infrastructure-managed services, including service desk capabilities, to transform FAB’s IT infrastructure.
Suhail Bin Tarraf, Group Chief Operating Officer, First Abu Dhabi Bank (FAB), said, “At FAB, we are committed to transforming our IT organization and delivering world-class services that drive tangible business outcomes. After a thorough evaluation, we selected Infosys as our strategic partner due to their proven expertise, innovative solutions, and the strong trust they built at all levels. Infosys’ outcome-oriented managed services model coupled with their automation-powered delivery approach will help us significantly improve service quality, compliance, and operational efficiency.”
Makip
APC Japan Co., Ltd is to leverage the Makip Unisize size recommendation engine for its APC Store Website.
NetSuite
Suite Connect Mexico announcements
At SuiteConnect Mexico, NetSuite announced a series of updates, including AI-powered analytics, new enterprise performance management (EPM) capabilities, updates for manufacturers, and new localization capabilities for Mexico, Brazil, and Colombia.
NetSuite Analytics Warehouse is now available in Mexico. Enabling customers to simplify data management, reduce time spent building reports, and gain insights to drive growth.
NetSuite Enterprise Performance Management is available in Mexico. The solution will help Mexican businesses increase productivity, profitability and efficiency by increasing business visibility, expanding insights, enhancing decision-making, and driving growth.
NetSuite SuiteSuccess for Manufacturers is now available for Mexican customers. The global ERP company also announced improved localisation for Mexico, Brazil, and Colombia.
Deportivo Toluca FC embraces NetSuite
Ten-time winners of La Liga Mexico, Deportivo Toluca Futbol Club, is leveraging Netsuite to automate financial processes, increase efficiency, and improve decision-making as it scales its operations on and off the field.
Javier Zermeño, Director of Innovation and Technology Deportivo Toluca FC, commented, “In professional sport, there are hundreds of suppliers that need to be managed to control costs while ensuring a great fan experience. With NetSuite, we have greater business visibility into our financial performance and can better forecast and control expenses. This results in faster, better decisions that improve the efficiency of football operations and enhance the fan experience.”
Gustavo Moussalli, Vice President of Latin America, Oracle NetSuite, added, “We work with a broad range of organizations, including iconic professional sports teams, to help them successfully grow. With NetSuite, Deportivo Toluca FC has a winning platform to increase efficiency, reduce costs, expand insights, and enhance the fan experience.”
OctaiPipe
OctaiPipe has been selected to participate in the first UK-GermanyTech Accelerator programme in Stuttgart. The accelerator, initiated by the British government and supported by the Baden-Württemberg government, will be running from September 2024 to January 2025. It will be hosted at CODE_n – a prominent innovation hub in Stuttgart. OctaiPipe will benefit from access to startup support packages and introductions to VCs and corporates, including Bosch, BMW, Mercedes-Benz and ZF Friedrichshafen.
George Hancock, CGO and Co-Founder of OctaiPipe, said, “OctaiPipe’s involvement in the first UK-Germany Tech Accelerator underscores our commitment to revolutionise edge AI deployment, making it more efficient, secure, scalable, and resilient for on-device intelligence. Germany and the UK have a powerful technology ecosystem, and this programme provides us with access to leading VCs and companies, further supporting our mission to ensure Critical Infrastructure can be trusted in the age of AI.”
Panasonic Connect
Panasonic Connect Electronic Shelf Labels (ESL) have been chosen as an essential element in the success of the first trial smart store built by German service station company Q1 Energie AG and German AI company Autonomo GmbH. Q1 Energie, with 230 locations across Germany, is piloting its first “Shop & Go” smart store in the city of Osnabrück. This is to help shape the future of retail in European service stations.
Jens-Michael Pohl, Head of Field Engineering, Panasonic Connect Europe, commented, “The integration is different because we are integrating with a cloud service – and not with a customer server or an on-premise system. Communication only occurs from cloud to cloud, which makes it easier to scale in the future – it also makes the hardware cheaper because the resources in the cloud are divided between several locations.”
Planful
At Perform, Planful made several announcements. It included several product announcements, including the future of Planful AI, new Planful for Workforce and Planful for Marketing capabilities, and connectors with Snowflake and Microsoft Power BI. It also demonstrated the Solution Hub. This is an all-new searchable collection of pre-built solutions, open for anyone to explore, and for customers to configure.
Steve Welsh, Chief Product Officer, Planful, commented, “Achieving successful financial performance management requires a highly collaborative effort and organizations who treat it as a team sport will thrive and outperform their competitors. Planful’s purpose-built product delivery and vision is an intentional result of working with our customers to make that team effort easier, faster, and more connected by unlocking the data teams need to make confident decisions.”
Rimini Street
Rimini Street announced that Pacific Healthcare Group, the leading sales and marketing services organization for the Southeast Asian healthcare industry, has selected Rimini Support for Oracle. This includes support for Oracle EBS, Oracle Technology and Oracle Database.
Daniel Lui, CIO Pacific Healthcare Group, commented, “We didn’t want to slow down the work our development department was doing for the business to focus on an ERP migration project. We needed to better understand the value that we’d get from this migration to Oracle Cloud ERP. Moving to Oracle Cloud wouldn’t be any different than moving to another ERP system, in our opinion, so we wanted to slow down and evaluate all of our options.
“Our Oracle system is the backend engine that makes the front-end work. Supporting and securing it is very important to us. With Rimini Street, we have a partner readily available to support us and keep our business going. Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”
SNS
SNS has announced a new partnership with nShift, a multi-carrier shipping software company. This collaboration will enable seamless integration between Infor WMS and nShift for parcel shipping solutions. The integration will allow Infor WMS users to easily configure nShift for parcel shipping without the need for complex coding changes. This means that specific shipping options can be selected for individual orders using features already present in Infor WMS.
Mario Ghosn, General Manager, SNS, commented, “As a leading supply chain consultancy, we continuously listen to the needs and trends impacting our customers. When it comes to parcel shipping, nShift is a leading platform, and as part of our commitment to best practice, we decided to partner with the team there to establish an interface which facilitates easy integration of the two systems.”
Mark Baptiste, Global Strategic Partner Director, nShift, said, “As warehouses and distribution centers face an increasingly dynamic and complex set of requirements from their customers and partners, the software they rely upon must keep pace and deliver the capabilities necessary for full automation. Infor WMS is a world-class platform, and as such, developing this interface will add value to the customers it supports, and instill intelligent automation to expedite warehouse and supply chain workflows.”
TSIA
TSIA published the Renewal Engagement Models: Workforce Optimization for Scale report (subscription required). The report explores organizational design choices available for addressing the challenges of technology subscriptions, maintenance, and support contracts. It examines the benefits of these choices, their expected results, and specific approaches to managing the dynamics of disparate renewal types and performance metrics.
A Roadmap to Riding the AI Wave examines research from TSIA on AI. The report examines how companies can leverage AI to transform customer-facing workflows and internal operations, addressing key challenges and opportunities in AI adoption. It highlights the importance of understanding the urgency, defining success, and operationalizing AI effectively to thrive in the era of AI. (Subscription required).
TSIA also published a survey insight from the Driving XaaS Revenues through Partners survey (subscription required). The articles highlight two important characteristics: SPIFFs and enablement. Only 38% of companies offer upfront incentives to partners. Non-financial incentives are more prevalent, with 64% of vendors providing adoption training (i.e., customer success) to partners.
TSIA published detailed job descriptions for the following roles:
- Customer Success Onboarding Manager (subscription required)
- Tech Touch Customer Success Manager (subscription required)
- Technical Account Manager (subscription required)
- Customer Success Operations Analyst (subscription required)
- Chief Customer Officer (CCO) (subscription required)
- Customer Success Data Scientist (subscription required)
- Customer Success Leader (Director/Manager) (subscription required)
Other articles include:
Outcome Selling (subscription required), Meet Procurement Practices examines the question of whether procurement strategies are increasingly leaning toward squeezing out discounts. Or if the focus remains on procuring the best product that ensures the highest outcome returns.
Zoho
Zoo Sign for Deceloper
Zoho has introduced Zoho Sign for Developers. It introduces APIs for Zoho Sign, enabling developers to integrate the solution into their applications. The new capabilities include:
- The ability to create and generate legally binding envelopes using templates to streamline the process
- Unlimited document storage using integrations with cloud service providers
- Integrations with over 30 commonly used applications, enabling users to sign documents without leaving a webpage
- The ability to personalise esignature processes with a company logo and customized legal disclosures
Virtual Pointer
Zoho has added a Virtual Pointer to Zoho Lens. Virtual Pointer is an annotation tool that allows a technician to direct participants’ attention in a remote assistance session to a specific area on the live stream. The key difference from other annotation tools is that it fades away automatically after a few seconds, making it easier for the technician to go on with their instructions. Each time a pointer is placed by a participant, the previous one is automatically removed, ensuring that the focus is on where the participant requires.
